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How-to guides

Answers to the tasks you’ll do most often. Open a walkthrough where you need to see each click.

Retra Global enrollment

Enroll the right way

These walkthroughs show how to enroll customers and Promoters in Retra Global.

Enroll a customer

Use the customer path for someone who wants products. Check that the shopping page says “You are shopping with [your name]” so the order is credited correctly. If you are in your own account, sign out first.

Watch customer walkthrough ↗

Enroll a Promoter

Use the Promoter path only for someone who wants to build a business. On the public site, choose “Become a Promoter” in the footer and follow the steps together.

Watch Promoter walkthrough ↗
Back Office

Orders & SmartShip

Place a new order

Sign in, choose New Order, confirm the products and shipping details, then review the order before submitting. For a new customer, use their enrollment shopping link instead of ordering under your account.

Watch order walkthrough ↗

Manage SmartShip

Open Manage SmartShip in the Back Office to review your recurring order, delivery schedule, products, and payment details. Save changes and confirm the next processing date.

Watch SmartShip walkthrough ↗
Payments

Set up I-Payout

Complete both stages

Create your I-Payout account from the Retra Back Office, then complete its separate setup. Your account name should match your government ID. If it does not, contact support@retraglobal.com before continuing.

Retra Global

Customer product guides

Use the guide that matches the product, flavor, format, and market on the customer’s package.

Rise

Find the US canister directions for Mixed Berry, Mango, and Caffeine Free Mixed Berry.

Open Rise guide

ZIP+

Use the current ZIP+ name and Blueberry Blast US canister label.

Open ZIP+ guide

PepperBurn

Match Mango Jalapeño or Raspberry Cayenne packet directions and heat levels.

Open PepperBurn guide
Social selling

Four steps for every conversation

1

Build your list

Start with at least 10 people you know.

2

Send a message

Pick one personal script and invite a response.

3

Sort their interest

Ask if they are interested in the products, the business, or both.

4

Share the tool

Send one direct link that fits their answer.

A simple first message

“I thought of you because you mentioned [their goal]. I’ve started sharing Retra and would be glad to show you what I’m learning. Is that something you’d like to see?”

Quick answers

Common questions

Do I have to use social media?

No. You can share through personal conversations, small gatherings, and online channels that fit you. Choose methods you can sustain.

Where can I see rank progress?

Check the dashboard in your Retra Back Office. Review the plan for qualification rules.

Where do I edit my website alias?

Open Profile → Website/Login in your Back Office to review or update your replicated-site link.

Where can customers see their referral link?

VIP Customers can view their link in Profile → Website/Login. Confirm the current referral terms before explaining rewards.