Make the most of your Retra products.
Simple instructions, practical tips, and answers for your daily routine.
Choose your product.
Start with the name, flavor, and format on your package. These guides cover the US label versions listed inside.
Rise
Mixed Berry, Mango, and Caffeine Free Mixed Berry.
Open guideProduct guideZIP+
Blueberry Blast canister preparation and label information.
Open guideProduct guidePepperBurn
Mango Jalapeño and Raspberry Cayenne packets.
Open guideKeep every product’s directions clear.
Match the products in your order and build a convenient routine.
Another format or market?
For Rise stick packs, a different label version, or another Retra product, use the directions on that package. Support can help you identify the correct instructions.
Ask about my productFind an answer quickly.
An order detail is incorrect. What should I do?
Sign in and review the products and delivery address in your order. If anything is incorrect, contact Retra Support immediately.
Was my order processed using Retra Rewards?
Check your Retra account and the order details to see whether Rewards were applied. If you need help interpreting the order, send its order number to Support.
Check my Retra accountWhere do I edit, skip, cancel, or restart SmartShip?
Sign in to your Retra account and open Manage SmartShip to review your monthly schedule. Use the available options to edit, skip, or cancel it. You can return to your account to restart a monthly schedule.
Save your changes and confirm the next processing date. If an option is not visible, contact Support for help.
Manage my SmartShipWhere are my shipping and tracking details?
Your shipment confirmation is separate from your order confirmation. Check your email for the shipping message and its tracking link, including your junk folder. You can also review the order in your account. If tracking is missing or unclear, contact Support with your order number.
Find my order informationNeed a hand?
Include your order number and the product, flavor, format, and market shown on your package.
Guide owner: Retra Marketing · Reviewed